Privacy Policy

1. Data Controller

The data controller responsible for your personal information is:

2. Information We Collect

We collect only what is necessary to operate and improve the service:

• Contact form submissions , name and email address when you contact us via the contact page.
• Feedback form submissions , name, email, rating, and experience description when you submit feedback voluntarily.
• Usage analytics , anonymised page views, session duration, and general usage patterns collected via Google Analytics 4.
• Technical data , browser type, operating system, and referring URL, collected automatically by our server logs and analytics services.

We do not collect payment information directly. All transactions are processed by the relevant platform stores (Apple App Store, Google Play, Meta Store, Exoa Store) under their own privacy policies.

3. Third-Party Services

We use the following third-party services that may process your data:

4. How We Use Your Information

• To respond to your contact and support enquiries.
• To review and act on product feedback you submit voluntarily.
• To understand how users navigate the site and improve the experience.
• To maintain the security and performance of our services.
• To comply with applicable laws and regulations.

We do not sell your personal data. We do not use your data for automated decision-making or profiling.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal bases for processing are:

• Legitimate interests , analytics, security, and service improvement.
• Contract performance , processing enquiries you initiate via our contact form.
• Legal obligation , where applicable law requires retention or disclosure.

6. Data Retention

• Contact and feedback form submissions , retained for up to 2 years, then deleted.
• Analytics data , retained for 14 months in Google Analytics, then automatically deleted.
• Server logs , retained for up to 90 days for security purposes.

7. Cookies

We use the following cookies:

You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use the site.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access , request a copy of the data we hold about you.
• Rectification , request correction of inaccurate data.
• Erasure , request deletion of your personal data ("right to be forgotten").
• Restriction , request that we limit processing of your data.
• Portability , receive your data in a structured, machine-readable format.
• Objection , object to processing based on legitimate interests.
• CCPA opt-out , California residents may opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

9. Children's Privacy

Mindsight Journey is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy periodically. Material changes will be noted by updating the "Last updated" date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or to exercise your rights, contact: